A: Visit this page/link from your browser: https://payment.ivacbd.com You will get a Form that includes 4 tabs: 1) Application Info, 2) Personal Info, 3) Overview and 4) Payment. Fill up the empty fields following the guidelines available on the page and finally click ‘Pay Now’ to make the payment by selecting your chosen payment option.
A: No, you need to fill in the empty fields of the tabs sequentially. You can click the ‘Save and Next’ under a tab after completing the fields and then you can go to the next tab. However, once you complete filling up the fields of a tab and go to the next one, you can go back to the earlier tab(s) for revision or editing.
A: You need to have the WEB FILE NUMBER OF YOUR INDIAN VISA APPLICATION. Once you have submitted your Visa application you would get the Web File Number from IVAC.
A: Follow the below step-by-step process to complete tab-1: Application Info:
A: Follow the below step-by-step process to complete tab-2: Personal Info:
A: The tab-3: ‘Overview’ provides you a summary of the information you have entered in the first two tabs. Here you cannot or do not need to enter anything. This is to review if you have provided all the information accurately in the earlier tabs. If you find any mistake and want to edit any field, click on ‘EDIT YOUR INFORMATION’ link below. You can edit the fields in the previous tabs and come back to Overview again. After done reviewing, click on ‘Confirm and move for payment’ button below. You must click to tick the checkbox beside ‘I agree to the Terms of Service’ to proceed.
A: If you don’t check the ‘I agree to the Terms of Service’ checkbox, you will not be allowed to proceed to Payment. If you click on ‘Confirm and move for payment’ leaving the mentioned box unchecked, an Error message prompt will appear. You must check this box to proceed forward. You can view the ‘Terms of Service’ by clicking on it.
A: After you have completed the Application Info and Personal Info tabs, and finally clicked the ‘Confirm and move for payment’ button, you will be redirected to the ‘Payment’ page. Here you will see multiple payment options such as CARDS, INTERNET BANKING, MOBILE FINANCIAL SERVICES (MFS) and OTHERS.
Select your desired payment option. As soon as you select the payment option (e.g. Visa or MasterCard or bKash or Internet banking), you will see the total ‘Payable Amount’ at the right side.
Complete the Captcha challenge by entering the letters and/or numbers you see under ‘Verify you are human’ and then click on ‘Pay Now’ button. This will take you to the ‘payment page’. After entering the required information/data in the boxes click on ‘Pay’. After transaction is successfully processed, you will be informed and receive an invoice in your email. A confirmation SMS will also be sent to the mobile number you have provided.
A: Yes, you can edit or correct any information provided in the Application Info or Personal Info tabs before you click ‘Pay Now’ on the ‘Payment’ tab. Click on the ‘EDIT YOUR INFORMATION’ link to edit your information under ‘Overview’ tab. However, once you have clicked on the ‘Pay Now’ button and have been redirected to the payment page, no more editing is possible.
A: If you have correctly entered your card details, internet banking or mobile banking information and then clicked on the ‘Pay’ button, then if the payment was successful, a payment confirmation page will appear with a ‘CONGRATULATIONS’ title along with a Thank you message mentioning the amount paid and respective transaction ID. You can store the Transaction ID for reference purpose. Besides that, you will get an SMS notification in your mobile number and an invoice will be sent to your Email address. You can print or download the invoice for your reference later.
A: The Convenience Fee is a nominal amount charged from the applicant for making payment through online. This amount is charged from you since we have to bear expenditure to make this service available to you by investing in Information Technology infrastructure. Through the online payment service you gain extra convenience of making easy and hassle-free payment from anywhere, anytime.
A: There are multiple payment methods/channels/options available in the Payment page to pay the Indian Visa Application Fee. Payment is authorized at the time you select your desired payment option and click ‘Pay Now’. Unless otherwise changed by IVAC, SBI and/or SSL Wireless, you can select the following payment methods:
Note: Only locally issued payment instruments (such as, locally issued and/or created credit cards, debit cards, proprietary cards, prepaid cards, net banking, mobile or electronic wallets, etc.) will be accepted in the payment application.
A: Yes, you can check your payment status by clicking on CHECK PAYMENT STATUS button at the top-right corner of the page. Enter your Web File Number, Passport Number, the information appearing in the captcha challenge and then click on ‘Check Payment’ button. Your Payment Status, either ‘PAID’ or ‘UNPAID’ will appear with relevant information.
A: Checked Status means if you have submitted all the required documents along with the application after making the payment. If you have done so, it will show you ‘CHECKED’. Otherwise it will show ‘UNCHECKED’.
A: You can check your Payment Status along with Checked Status for 15 (fifteen) days after you have made the payment. After 15 days, this information will not be available anymore.
A: Appointment Date is the date that you have selected in the APPOINTMENT TYPE under the Personal Info tab. This is the date you have been given by IVAC to visit the center with your documents and payment receipt.
A: If you have selected ‘WALK-IN’ in the APPOINTMENT TYPE under the Personal Info tab, the APPOINTMENT DATE field appears empty in the ‘Your Payment Status’ page. This means you have no fixed date to visit IVAC. However, as per policy, you must visit and submit documents within 3 (three) days after making the payment.
A: If you have selected ‘WALK-IN’ in the APPOINTMENT TYPE under the Personal Info tab, while making the payment, you must visit the IVAC within next 3 days. If you fail to visit the IVAC and submit documents within 3 days, your payment will be void and the amount paid will not be refunded. You will have to pay the Visa Fee again for a new appointment.
A: Once a payment has been successful, there is no option for refund. There is no direct refund option available to the applicant once a transaction has been settled between the parties. However, if any payment is unsuccessful at the payment gateway (SSLCOMMERZ) end but amount has been deducted by your bank/provider then we recommend you to communicate with your bank/provider.
A: Yes, you can make bulk/multiple payment in a single transaction.
You can add up to 7 Visa applicants’ Web File Numbers and pay the fees in one go. You would need to fill in the different fields like Web File Number, Passport Number, Mobile Number etc. separately. Click ‘ADD ANOTHER WEB FILE NUMBER’ button under ‘Payment’ tab to add multiple applicants’ information and proceed to make the payment altogether in a single transaction. In case of multiple applicants' payment, there will be an item wise invoice generated and sent to your Email address.
A: If the internet connection is disrupted before proceeding to payment option, you have to refill the information from the beginning. For any error during the payment process due to internet connection disruption, you can check your payment status by clicking on CHECK PAYMENT STATUS button at the top-right corner of the page. If you still have any confusion, please send us an email to: firstname.lastname@example.org for further investigation.
A: If you are not able to pay with your card, please contact with your respective bank to find out whether your card or internet banking or wallet is enabled for online e-Commerce transaction and whether it is connected to the payment services of SSLCOMMERZ. If not, you can request your bank/provider to enable it for online e-Commerce transaction in this site.